DiveDiveGo Privacy Policy

Last Updated: 5/29/2025
DiveDiveGo ("Company," "we," "us," or "our") operates the DiveDiveGo marketplace platform ("Service"). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access or use our Service. By using DiveDiveGo, you agree to the collection and use of information as described in this policy.

1. Definitions

• Account: A unique account created for you to access our Service.
• Partner: A dive shop or individual providing diving services listed on DiveDiveGo.
• Diver: A user booking services on the platform.
• Personal Data: Information that identifies you as an individual.
• Service Providers: Third parties that process data on our behalf.

2. Information We Collect

2.1 Personal Data

We collect the following Personal Data:

• Name
• Email address
• Phone number
• Address
• Payment and billing details
• Dive booking history

2.2 Technical and Usage Data

Automatically collected data includes:

• IP address
• Device type and OS
• Browser information
• Site usage and interaction data

2.3 Cookies

We use cookies and similar tracking technologies to enhance your user experience. You may control cookie settings through your browser. For more details, see our Cookie Policy.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Facilitate bookings and communication between Divers and Partners
• Process payments and issue payouts
• Comply with legal requirements
• Protect against fraud
• Send transactional and promotional communications (with consent)
• Personalize your experience and improve our platform's usability

4. Sharing of Information

We may share your information with:

• Partners, to fulfill your bookings
• Payment processors (e.g., Stripe), to handle transactions
• Service providers, for hosting, analytics, and communications
• Authorities, if required by law
• Affiliates, under common ownership and control, for the purposes outlined in this policy We do not sell your Personal Data.

5. Payments and Financial Information

Payments are securely processed via Stripe. DiveDiveGo does not store full credit card numbers. Stripe handles financial data in accordance with its Privacy Policy.

DiveDiveGo adds a service fee on top of the Partner's listed price. This fee typically averages 10% and covers platform operations and payment processing costs.

6. Data Retention

We retain your data as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account and data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your Personal Data
• Object to or restrict processing of your data
• Withdraw consent
• Port your data to another provider
• File a complaint with a data protection authority

To exercise any of these rights, please contact us at info@divedivego.com.

8. GDPR Statement

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, the legal basis for collecting and using your information will depend on the information collected and the context in which it is collected.

We process your Personal Data only:

• With your consent
• To perform a contract
• To comply with a legal obligation
• When it is in our legitimate interest (e.g., fraud prevention, improving services)

We comply with all applicable data protection laws, including the GDPR.

9. Security Measures

We implement appropriate technical and organizational safeguards to protect your data. However, no online system is entirely secure, and we cannot guarantee absolute protection.

10. International Transfers

Your data may be transferred to and stored on servers located outside of your country. We take appropriate steps to ensure your data is treated securely and in accordance with this policy and applicable law.

11. Children's Privacy

DiveDiveGo is not intended for account holders under the age of 18. However, certain diving experiences may be suitable for minors under the supervision of a parent or legal guardian. These experiences must be booked by an adult who assumes full responsibility for the minor’s participation.

We do not knowingly collect personal information directly from individuals under 18. If we become aware that personal data has been collected from a minor without verified parental or guardian consent, we will delete it promptly.

12. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

13. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via the platform or email and update the effective date at the top of this document.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

DiveDiveGo, Inc
390 NE 191st St STE 8892
Miami, FL 33179
United States
info@divedivego.com